• Start-up legal issues – Intellectual property

    I thought I would write a couple of posts on legal issues start-ups should be aware of early in their lifecycle. In particular I wanted to cover some issues, that if not handled correctly, can have a detrimental impact at a later stage in the company’s life such as when they are looking for outside financing.

    I recently met with Joe Milstone, partner and co-founder of Cognition LLP. Cognition is quite active in the start-up space in Toronto. They work with start-ups by offering a dedicated lawyer to act in the role of in-house counsel on a fractional, as-needed basis, and at a cost that is about a half to a third of a more traditional business law firm.

    Craig: Joe, thanks for taking the time to talk with the StartupNorth readership today. Before we start, I guess we should get the formalities out of the way by stating everything we will cover today is meant as general information only and not meant to imply specific legal advice. For this post, I thought we would talk about intellectual property. From an investor standpoint, intellectual property can be a very strong factor in how an investor values a company and forms a big part of their decision in the company’s investment worthiness. When people think about intellectual property, the first thing that probably comes to mind are patents. However, there are many other aspects relating to the ownership of intellectual property that a start-up needs to ensure are in properly place, correct?

    Joe: That’s right. Most start-ups will use their own employees, outside consultants, and external vendors to help create a product. Intellectual property ownership rights need to be clearly spelled out in all of these relationships to ensure when a company goes to file a patent, seek investment or often even to complete and comply with their own sales and marketing documentation, that there is no possibility that an outside entity can stake claim to their intellectual property. We work with companies when they are at the stage when they are looking for angel or VC financing and also when they are targets of acquisition. We know that investors or acquirers will look for this in their due diligence so we advise our clients to ensure they have a strong foundation from the start.

    Craig: Ok, let’s start with employees. If you have an employee on payroll, doesn’t general law cover this off and give the employer rights to any intellectual property they may develop while employed?

    Joe: That is correct as a broad and general proposition, however it is best practice to get an employment agreement in writing that will cover off this and other aspects that can have a determinant on the success of a company. For example, there are certain slippery residual rights that all inventors of intellectual property retain, whether they are employees or not, and that if not handled correctly, can impede what a company can do with the intellectual property. Also, without a specific employment agreement there will be more grey areas that everyone wants to avoid. Like what if one of their employees works on their own computer/equipment on their spare time – the employee may stake claim that some of the intellectual property is his or hers. Additionally, we have also run into situations where everybody in the company has an employment agreement except the founder. This covers the founder’s interests when he or she owns all of the shares, but when outside entities are looking to make an investment, they are obviously investing in the company as an entity, not the founder.

    Craig: What about non-competes?

    Joe: From a company’s standpoint, the knee-jerk reaction is to seek a broad non-compete clause if it ends a relationship with an employee. However, this is usually counterproductive, because courts believe fundamentally in the rights of people to work wherever they want. As a result, courts have a strong aversion to enforce almost any non-compete against an employee unless it is framed reasonably narrowly so as to address a specific business concern that can’t be protected in other ways. A company would be better off to have a very tailored and proportional non-compete clause that outlines specific timeframes, geographies, narrowly defined businesses, etc. Even better and more likely to be upheld is the use of other mechanisms to achieve generally the same results such as non-disclosure agreements and non-solicitation covenants with respect to employees, customers and even key suppliers of the company.

    Craig: Start-ups often use flexible compensation structures in the early days when money is scarce (i.e. giving people below market salaries in exchange for equities). Any comments on legal aspects around this?

    Joe: Ideally in those situations, there should be a cash component and the company should ensure that the market value of the overall compensation is sufficient to ensure that the employee has received adequate consideration in exchange for him or her agreeing to be bound by any non-competes, non-disclosure and IP assignments. The main thing is to get the relationship properly documented so both sides have a record of what kind of ownership is actually being provided and on what terms, and so the company can document and comply with corporate and securities legal requirements. Also, companies should ensure that the value of any services they receive is roughly equal to the fair market value of the shares that they grant in return. This is important from a corporate governance perspective as well as a tax perspective, and companies should avoid the temptation to entice an employee by back dating share grants to a period when the market value was lower.

    Craig: Any other issues around the topic of employees / employment agreements?

    Joe: The other thing would be around termination (either by the company or employee). Notice and severance period should be spelled out so both sides are clear on what their responsibilities are and so, from the company’s perspective, it can set and minimize its exposure. If the wrong language is used, the company can be exposed to a multiple of four or five times. If the employee has stock options, it should be carefully spelled out what happens to unvested options as well as the exercise of vested options. This can often vary depending on whether the notice period is or is not treated as part of the term of employment, and again there is careful language that has to be used to get it right.

    Craig: Moving on to consultants and outside vendors, in today’s outsourced business model it is pretty common that start-ups will use outside entities in the development of their offerings. What should start-ups be aware of?

    Joe: Dealing with intellectual property ownership is critical with outside entities such as consultants and vendors, because by definition they are separate business entities from the company offering their own distinct services and sometimes products. Each consultant or vendor contract needs to clearly spell out proper IP transfers , waivers and other cooperation and assistance. Unlike employees where the employer has default ownership of the intellectual property, this is not the case for vendors and consultants, so the scope and phrasing of the contractual inclusions is even more paramount.

    Craig: Start-ups often hire people on as consultants vs. employees to reduce exposure to EI/CPP payments, wrongful dismissal, etc. Have you seen any issues with this?

    Joe: The biggest issue is with the Canada Revenue Agency. They have published a guide as to how they will examine a situation to determine if a consultant is actually an employee, but the criteria often don’t point all in the same direction. Start-ups should ensure their consulting agreements and arrangements fit into the guidelines outlined by the CRA. Otherwise, simply calling someone a “consultant” won’t cut it. If a start-up has been using a consultant on a consulting basis that the CRA determines is actually an employee relationship, the start-up will be exposed to fines. The other issue is to realize that a true consultant is by law an “outside” entity, meaning that more tailored and elaborate IP provisions are necessary, and also that the company has to be mindful of such relationships when entering into non-disclosure agreements, joint ventures, privacy policies and the like, particularly where that consultant will be involved and will receive sensitive information. For example, a consultant will not be bound to a NDA that a company signs with another commercial party, meaning that those terms need to be properly “flowed through” to the consultant’s company and often the consultant individually too.

    Craig: A lot of good information here, thanks again for taking the time today Joe. In my next post, I’ll be talking with Rubsun Ho, also from Cognition, to discuss term sheets from an entrepreneur’s point of view.

    craig at mapleleafangels.com

  • Week in Review

  • Cram-downs and Co-investment

    In today’s challenging times it is a strong possibility that companies/investors may be faced with a cram-down financing round. Depending on how well or not well this is handled can have a big bearing on the future success of the company and the investor’s potential for return. So what does this mean?

    Here is how a typical scenario would go:

    • An early stage company is seeking funding to get their company to the next stage (i.e. get their initial prototype to market, achieve cash flow break even, expand to the US, etc).
    • They do pitches to investors and close out an investment round.
    • Everybody is happy and optimistic of future success.
    • According to management’s ‘conservative’ projections the funding will allow them to execute their plan to reach a milestone (say cash flow break even) in 8 months.
    • 7 months later, the investment group is told things have gone slower than expected and the company needs to raise more money to meet their original milestone.
    • The investors, having not been engaged, decline to put more money in.
    • The company finds another set of investors that is willing to put money in, but only under their terms.

    Such terms can include:

    Lower valuation – the new investors’ shares are priced cheaper than the previous round shares. This means the new investors will get a larger stake in the company based on the amount they put in compared to the previous investors. Previous shareholders have a smaller percentage of ownership and their holdings are worth less than when they closed their financing round.

    Board seats – the new investors may require the current board to be dissolved and re-constituted with a composition that allows them to control the board.

    Management – the new investors may require the current CEO to step down and be replaced with a CEO of their choice.

    Liquidation preference – the new investor’s shares will receive liquidation preference. In other words, on sale or wind-up of the company, the new investor’s shares are paid out first (could be 1x, 2x, etc) then the remaining proceeds are pro-rata split (i.e. if things go south, the new investors will ensure they get their money out).

    So you ask, what about the previous round’s term sheet that you collectively spent hours negotiating and thousands on legal bills? There could have been very well thought out anti-dilution and control mechanisms. However, the new investors will simply state their investment is depending on prior shareholders forfeiting their rights in the old term sheet. The existing shareholders can either refuse to sign and most likely the company will run out of money and go bankrupt or accept the conditions of the new investors.

    At best case, the company closes the deal and lives on. However, the investors are not happy since their investment is not on favourable terms and the management, if they have not been replaced, are under control of the new investors.

    The way to be more proactive is to:

    a) Ensure there is a good investor management program in place where investors are kept apprised of the successes and failures of the company.

    b) With an engaged investor base, start the ground work early to plan for potential future financing rounds. Ensure investors are kept up to date with the realistic future funding requirements the company is facing and get a feeling for current investors’ appetite for participating.

    c) Leverage investor’s networks to tap into co-investment initiatives between angel groups.

    Bryan Watson, executive director of the National Angel Capital Organization sums it up nicely:

    “At the recent National Angel Summit the panel called Co-Investment – Taking It To The Next Level discussed this topic. This is a real concern for many Angel investors they often represent some of the first outside money invested into a company.

    The panelists noted that operational failure is understandable in an investment. That is, even though best efforts were put in, the company failed because of the market, team, technology, etc. What is unacceptable, the panel noted, is financial failure where Angels are crammed down because they didn’t reserve enough capital to participate in future rounds.

    Through co-investment, Angels are able to syndicate with more investors and, while still raising significantly sized rounds, ensure they retain enough capital in reserve to ensure that when the next round of funding comes along they have the capital to participate and avoid being crammed down.”

    craig at mapleleafangels.com

  • The Organic Incubator

    Amielle Lake has an interesting take on something she’s calling The Organic Incubator. I’ve talked a lot about startup incubators on StartupNorth. Short of being a promotional piece for local Vancouver development shop Invoke Media is short on real argument. (The article could have easily listed Vancouver-based Nitobi with RobotReplay and PhoneGap; Vancouver-based OpenRoad with ThoughtFarmer or Toronto-based ExtremeLabs;  or Portland-based Portland Incubator Experiment; or Edmonton-based nForm with Kiiro).

    “The classic approach is to raise capital through government, institutions or private investors and then use that capital to setup infrastructure, such as office space, provide business mentorship, and make smaller investments.”

    I’m still not sure what the argument is? An organic incubator that is essentially a consulting shop that has a product development arm. The capital and infrastructure are provided by consulting services rather than a set of limited partners. It sounds like a bootstrapping model where the entrepreneurs perform the financial and human capital along with the diligence on opportunities.

    Unfortunately, I can’t find any data that support that the proposed organic incubator model is any more or less successful as the incubator of startups.

    My guess is that the professional services side does 3 things:

    1. Generate revenue
    2. Incubate human capital and talent
    3. Identify customer needs

    Revenue Tradeoffs

    The revenue generation presents a tradeoff between the growth of a successful consulting practice (see Hockey sticks and consultants) and investment in the creation of new ventures. This is a common challenge for early stage software startups, using consulting to get to ramen profitability. There needs to be a focus on being a product company and growth. This can often be lost with an intense consulting business.

    Talent Incubation

    Incubating human talent is one of the biggest benefits of a consulting practice. It teaches developers the business side and professional side of the equation very quickly. Understanding how companies make purchasing decisions and doing business development are critical skills for many entrepreneurs (go read How JBoss increased their deal size from $10k to $50k). Consulting businesses provide a great training ground for understanding customers and learning the skills necessary for delivery.

    Customer Needs

    Being in the trenches is a great way to see the problems of real customers. This is not exclusive to consulting practices. But it does provide a lot of designers and developers hands on experience with actual customers and the problems they deal with everyday. It’s a great way to observe, inquire and test the repeatability and salability of early stage products. Depending on your contract in particular the IP ownership from the consulting practice, it might even provide you the start of a code base.

    Do your homework!

    Understanding the tradeoffs and success factors is the responsibility of a founder. You need to understand the tradeoffs and risks for each decision, all you can do is make informed decisions and learn from your mistakes. Incubators and consulting practices don’t make it any easier and don’t appear to be an indicator of success.

    Resources

  • CIX Top 20 Announced

    cix It’s a very interesting list of Canadian companies selected for the CIX Top 20.

    It’s a great showing for our friends at TechCapital Partners with Metranome, OverlayTV and PostRank in the list. As expected for a conference in Toronto there is strong representation from the the Waterloo-Montreal corridor with only D-Wave System from BC.

    There is a strong focus on software/web services (particularly focused on media) with CognoVision, GlassBOX Television, Metranome, Morega System, Peerset and Overlay TV in the media enablement space. And Dayforce, Enstream, IGLOO, PostRank, and Rypple in the web services space.

    It’s going to be an interesting dog and pony show.

  • Week in Review

  • The Communitech Hub

    Communitech is getting $26.4m from the Ontario Government towards the creation of The Communitech Hub: Digital Media & Mobile Accelerator.

    “Located in Waterloo Region and serving technology companies provincewide, The Hub will help hardware and software entrepreneurs bring new tools, technologies and applications to market. The Hub will focus on commercialization, business development, access to financing and connecting clients with other digital media hubs across Ontario and Canada.”

    It looks like it is a physical space with resources to help entrepreneurs.

    “The Hub [is] a new centre that will help emerging digital media companies grow and succeed in the global market. In particular, The Hub will look beyond the entertainment sector to focus on companies creating hardware and software for industries, including advanced manufacturing, healthcare and finance.”

    It’s great news for Waterloo Region. Further support of a great organization with Communitech as a leader. Additional attention and awareness to a growing tech sector with companies like OpenText and RIM. And additional real estate development and construction jobs.

    What I am curious about is the relationship of the Accelerator Centre to The Hub? And what is the relationship to nGen? to MaRS? to RIC Centre? to OCRI? to Innovation Synergy Centre? Ontario Centres for Excellence? Is there a plan for where each of these pieces fit together? How about where these programs fit relative to local Economic Development Corporations? Is this really about creating an innovation and entrepreneurship based economy? Or is it about investing in third-party, arms length, pseudo-government agencies without looking like big government?

    So it’s a mixed bag. This announcement continues to show technology entrepreneurship is a focus of the Ontario Government’s plan to help seed a new economy by bring new companies to market. But there seems to be a focus on real estate as the first step in enablement. Any thoughts?

  • Interview with John Green of Savvica

    jumbotests I had an opportunity to catch up recently with John Green, cofounder of Savvica, and over an early morning breakfast got schooled on what’s new at LearnHub and JumboTests.

    StartupNorth: What is JumboTests.com? What’s the relationship to LearnHub.com?

    John Green: JumboTests is an extraction of core test preparation technology and content from LearnHub, and factored for a different audience and user acquisition model. Both sites are run by the same content, engineering, and community management teams here at Savvica Inc.

    SN: So what is the change in target audience with JumboTests?

    JG: LearnHub, although useful to English speakers everywhere, is targeted at the Indian student market. More than half of Savvica’s employees are in fact in our marketing team, which is based in Delhi, India.

    JumboTests, on the other hand, is not focused on any particularly geography; it is equally useful to anyone studying for the standardized tests covered on the site (including GMAT, GRE, SAT, TOEFL, and others). This makes JumboTests especially relevant in the US and other Western countries which have the majority of the test takers every year.

    SN: How are the user acquisition models different?

    JG: Visitors to LearnHub mostly come through search engines. LearnHub has several hundred thousand pages indexed by Google and other search engines, and we rank at the top for hundreds of popular search terms. The site has a mix of user generated content and content made by our expert staff. For instance, LearnHub has the world’s largest free GMAT question bank, which has thousands of questions developed by us and our community. It is very popular.

    Search engine traffic is less of a factor for JumboTests. Instead we are growing through strategic partnerships. Sites with existing, large, and relevant user bases (such as job sites, education sites, or portals) essentially embed JumboTests into their site using our partner platform. Our partners get hundreds of high quality practice tests that drive engagement, page views, and a split of the revenue.

    Since the JumboTests launch 3 months ago, we have entered into long term relationships with 3 partners, all top in their categories: TalentEgg, India.com, and The Globe & Mail. All of these integrations are already deployed and online.

    SN: So what’s next?

    JG: We feel both properties have a bright future. Between the 2 sites, we help over 350,000 students a month with test prep, university applications, and career advice. That’s a lot, but there are many more students that aren’t on our sites but should be.

    LearnHub is the largest education website in India, excluding reference sites like Wikipedia. But India has a long way to go in terms of Internet penetration. It has about 2x the Internet users as Canada, but it also has over 1 billion people. The number of Internet users in India doubled last year to 50-60 million. We are pegging our growth to outpace the Indian Internet penetration rate over the next 5 years.

    JumboTests is tackling a more mature market. That is why we are growing it primarily through partnerships. There are a lot of established online channels whose audiences would benefit from our unique content and delivery technology.

  • Weekend Reading

  • Impact National Conference & Impact Ventures

    Impact Entrepreneurship GroupImpact_blog_redlogo started life as a student group designed to help promote entrepreneurship as a career path. It was started by Kunal Gupta, now the founder & CEO of Polar Mobile. It started as a conference for students, “a one-day event in Kitchener, Ontario attracting 150 delegates”. It is still primarily a conference/event machine for student entrepreneurs. However, with the creation of Impact Consulting and now Impact Ventures (see below) this is changing very quickly.

    The next INC_logoImpact National Conference is happening November 20-21, 2009 at the Westin Harbour Castle on Queens Quay in Toronto. The conference features some interesting speakers including some familiar faces: Andy Nulman, Sunjay Nath, Ali Asaria, Jordan Banks, Saul Colt, Austin Hill, Mike McDerment and others. It looks to be a great conference with a great list of speakers in Toronto.

     

    What is most interesting to me is the announcement of the Impact 2010 Programs, including Impact Ventures.

    Many talented youth with innovative ideas steer away from an entrepreneurial path due to the numerous challenges, including funding and guidance, which they inevitably face; Impact Ventures was created to remove these obstacles. Impact Ventures strives to provide youth entrepreneurs with the seed funding, advisory services, workspace tools, and strategic resources they need at the crucial idea stage to create a successful business. Based on the successful Y Combinator model used in Silicon Valley to bring the next generation of ideas to life, Impact Ventures will help propel new startups to achieve their business objectives.

    The selection process consists of an application form and an interview; there is no business plan required. During the pilot, three to four ventures showing the most opportunity for growth and long term sustainability will be chosen for the first batch. This three-month program will bring these budding entrepreneurs to Waterloo, the technology hub of Canada, to present them with all the components each entrepreneur needs to help build their venture.

    Components for each selected Venture:

    • $15,000 in seed funding for an average of 6% stake in the company
    • Mentors available for hands-on help as well as advise
    • Advisory services including Legal, Accounting, Banking and more
    • Office Space in Waterloo to create an environment of collaboration
    • Themed weeks where experts related to starting a business will provide their insights and advice
    • Consultants to help a new company fill gaps in its initial organization

    Impact Ventures is dedicated to the implementation of the entrepreneurial spirit amongst Canadian youth and values the independence of each entrepreneur. We are not interested in controlling the direction of the company as we trust in the entrepreneurs to make the best decision for their company. We believe in a non-regimented and friendly atmosphere where you are allowed to develop your startup with little interference, numerous resources and advice when you need it. Impact Ventures is set to revolutionize the startup industry by giving entrepreneurs an excellent spring board that will launch them to their success.

    I’ve been talking with members of team creating Impact Ventures including Taimur Mohammad and Ray Cao since my post "Incubators, accelerators and ignition” back in April 2009. It looks like the Impact team has taken up the challenge and will be using their network of advisors, past members to help guide and mentor new companies. It also looks like they’ll be providing funding and consulting services to help kick start these early ventures.  There is a Waterloo residency requirement, which potential a detractor for many students actually enables students in the VeloCity program a formalized incubation phase beyond their residence. For many non-University of Waterloo students this provides students access to the ridiculous support network available in Waterloo (I’m looking at you TechCapital and Communitech and BarCampWaterloo). This is something that is definitely worth keeping an eye on.