Early stage companies don’t need money, they need customers

Note: This is cross posted from WhoYouCallingAJesse.com by Jesse Rodgers, who is a cofounder of TribeHR. He has been a key member of the Waterloo startup community hosting StartupCampWaterloo and other events to bring together and engage local entrepreneurs. Follow him on Twitter @jrodgers or WhoYouCallingAJesse.com.

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The popular belief in Canada is that the tech startup world has been fairly light on investment dollars relative to other industries in Canada. Because there is such a disparity in seed or angel round investment size in Canada vs the US people tend to point to that as a reason people go south. The perceived result of the funding problem (and likely the weather) is that there are 350 000 Canadians in the Valley. No one can argue the talent to build global calibre tech companies exists in Canada (or at least has Canadian passports) but you can certainly argue Canada lacks that certain something to keep them here.

Five years ago Paul Graham observed that the total cost to get a tech startup started had dropped dramatically and will continue to do so.

So my first prediction about the future of web startups is pretty straightforward: there will be a lot of them. When starting a startup was expensive, you had to get the permission of investors to do it. Now the only threshold is courage. – Paul Graham, 2007

There is a lot of attention around getting young people money but does that help them? Does that keep them in Canada? I would argue that the ones that do need and can use capital don’t pull up stakes and leave town for the investment. They leave town (or the country) because they are missing something more valuable than money — customers, mentorship that helps them get customers, and a network of peers.

Know thy stage

The problem with comparing funding deal levels in Canada and the US is that it ignores the stage the company is in relative to the stage of US startups raising money for the first time. The Startup Genome report 01 and the Startup Genome Compass offers startups an excellent way to measure themselves against a benchmark of over 3 000 startups. In the report there is a table (shown below) that gives you some overall averages for all startups.


From the Startup Genome Report 01.

In last seven years of being involved in the Canadian startup community (mostly in Waterloo) and in the last three years leading what is arguably the best student focused incubator in Canada while founding my own startup. I saw dozens of companies peek into the Discovery phase, a few move on through to the Validation phase.

What I have seen happen before the discovery phase:

  • Talk of raising money is used to pull in a large group of talent.
  • Focus is not on customers, it is on technology or raising money.
  • There is little help by way of mentorship that takes the time to understand the dynamic of the group.
  • Mentors focus on finding a way to get them money so they can work full time.

What founders fail to do:

  • Define the problem.
  • Find out what people are looking for.
  • What else do they need in a system?
  • Determine what they might pay for it by getting them to pay for it and talking to our customers.
  • Measure, iterate, repeat.

Startups need to focus more on customer acquisition and growth in Canada, enough talk about raising money

There are so many business plan and pitch competitions one could make a career out of attending them. This gives a false sense of success because the ‘winner’ is determined on a lot of factors except their ability to actually get customers. The game becomes about (and has been it feels like) how to put together a report on an idea (business plan) and present in a way that makes you look confident.

The game is really about getting lots of people to give you their money because you provide value to them. What makes you better than others is that you are chasing a much bigger problem that will provide value to a full percentage of the world’s population. Bonus points if you change the world.

Note: This is cross posted from WhoYouCallingAJesse.com by Jesse Rodgers, who is a cofounder of TribeHR. He has been a key member of the Waterloo startup community hosting StartupCampWaterloo and other events to bring together and engage local entrepreneurs. Follow him on Twitter @jrodgers or WhoYouCallingAJesse.com.

Desperately seeking early adopters

Editors Note: This is a guest post by first-time entrepreneur Mike Potter (LinkedIn, @mike_j_potter) who previously was a Marketing Manager at Adobe, a project manager at Mozilla and an engineer at an Ottawa area startup. Mike has spent time running marketing programs for a large organization and has realized that power he held for many early-stage startups.

It has been 5 months since I left my job at Adobe and started my own company, Arkli. We are building software to help create and measure integrated marketing campaigns. If I’d known how little it takes to help a startup, I would have tried to do far more when I was Adobe. It has been the experience of starting my own business, and demonstrating customer traction to potential investors and potential customers that I’ve come to realize how important 1 or 2 early customers like Adobe can be for a startup.

Traction is the new black

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Demonstrating customer traction even in small numbers (particularly for enterprise or B2B startups) is the thing that helps you get the next meeting, the next introduction or the conversation that can really help your startup. For example, we’ve been in business for less than 7 months and we have 2 customers. When I was at Adobe, I would have said only 2 customers – that’s all you have? We had tens of thousands of customers. It was unclear that 2 customers could matter on the scale and scope of Adobe. Now running a startup, I look at it and say “wow, 2 customers, that’s great!”  Investors say the same thing.  Someone recently commented, “I’m impressed you’ve gotten customers without outside investment.” And it’s not just me, a panelist on BNN’s The Pitch congratulate Dalia Asterbadi (LinkedIn, @d_asterra) of realSociable on her partners and her user numbers. The best part is RealSociable hasn’t launched  yet!

The reality is that getting customers to pay for something is really hard. Which is why when you’re starting out, everyone says going to take twice as long and cost twice as much as what you think. And it does, because its really hard to get early adopters. Silicon Valley is full of early adopters who help give traction startups. We need more of them in Canada.

Getting to the chasm

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I really believe that the best thing a community can do to help local economy is to support local businesses and startups. We can argue about how much companies like RIM matter to startups. But it doesn’t have to be all mergers, acquisitions and corporate venture capital funds. It is not about new headcount or stock price. It’s about curiosity to seek out new solutions to your existing business problems.

If you’re reading this, you’re probably interested in startups. Are you a founder? Do you work for a startup? Are you working for a larger organization? Here’s how you can help:

Taking selfish advantage of an economic situation

Look at your everyday problems. Are you struggling with accounting software, check out WaveAccounting. Everybody hates HR, have you checked out TribeHR? Can’t get your kids to do their chores, maybe HighScoreHouse can help make chores a game. Did you experience downtime because EC2 was offline for 5 days, maybe VMFarms can support you local and on EC2. There are a ton of startups with solutions to consumer and enterprise problems. It can be a struggle as a startup to raise your awareness event with early adopters. [Editor’s Note: There were 42 submissions and 5 accepted demos at the most recent DemoCamp. You can tune into the startup news sources like StartupNorthNextMontrealTechVibes and others. It can be a challenge but we’re working on better ways to discover Canadian startups. You can find early access to our redesigned StartupNorth Index of companies. It is currently running on our staging server, but the data model is solid an we’ll move all entered data to the production instance in the coming weeks.]

We need to build and embrace a culture of early adopters. Look at your business operations, where are things not working as smoothly as you’d like. This is where you might be able to find a startup that you can take a flier on to help you improve the broken process. This is a chance to help an early stage startup.

Become an early adopter of a startups product. Use it for 6 months and give it a shot. When you’re working for a fairly large company (employs more than 10 or so), you’ve got nothing to lose. [Editor’s note: Nothing to lose, other than your job ;-)]. Hopefully you will have found a product that makes you day-to-day responsibilities easier, smarter, faster, more enjoyable. You get to go home at the end of the day with a pay cheque, and hopefully fixed a broken part of your job with very little risk or cost.

And you might have helped seed a startup. It takes so very little to help a startup demonstrate traction. A few customers which can lead to new investors which can lead into job creation in the community.  It’s a cycle of early adoption in that we desperately need to start in Canada.

Embrace your role as an early adopter

Rethinking crossing the chasm - Copyright Tara Hunt

Nobody ever gets fired for buying IBM. This might be true. But you’ll be giving a lifeline and valuable feedback to an entrepreneur by choosing their products. One of the great thing about being a startup is that many of us are innovators and early adopters. Our mail has been in the cloud since 2005, when we embraced GMail (for the massive storage). The iPhone seemed like the best way to stop carrying an iPod and a Blackberry in 2007. We constantly seek out new and improved technology products. We need to embrace the same eagerness to try personal technologies in our organizations. Whether it’s new technology like Node.js or Cassandra, or a new way to track real-time team performance (looking at your Rypple).

For startups traction is the new black. And it’s up us as middle managers and executives to seek out novel solutions. And in becoming a customer you might have just helped the next Facebook/Google/Oracle/Microsoft/Apple/etc.

What new products are you using that are reshaping your business?

Editors Note: This is a guest post by first-time entrepreneur Mike Potter (LinkedIn, @mike_j_potter) who previously was a Marketing Manager at Adobe, a project manager at Mozilla and an engineer at an Ottawa area startup. Mike has spent time running marketing programs for a large organization and has realized that power he held for many early-stage startups.