Jesse Rodgers

Jesse is the Director of the Creative Destruction Lab at Rotman, a cofounder of TribeHR, and built VeloCity at the University of Waterloo. He has been a key member of the Waterloo startup community hosting StartupCampWaterloo and other events to bring together and engage local entrepreneurs. Follow him on Twitter @jrodgers or WhoYouCallingAJesse.com.

The gale of Creative Destruction at University of Toronto

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University’s play a role in startup communities. Brad Feld’s Boulder Thesis (and I bring it up because he is coming to Toronto on October 30th) says that the people that attend and work at the university are the most important contribution to the startup community a university can make. The institutional components (labs, programs, and technology transfer offices) are less important according to Feld and when they are done wrong they are more damaging than helpful to startups.

In Toronto you have a number of schools to feed the community; Ryerson, George Brown, York, OCAD, Sheridan, and of course the University of Toronto.

The University of Toronto is the top ranked school in Canada and around the top 20 mark globally according to various rankings. As one of the oldest institutes of higher learning in Canada where some of the proudest scientific discoveries in the country’s history have been made (Insulin, stem cells, etc) there is a lot to talk about in terms of research. It is 21st globally in engineering and computer science yet it feels like it is hardly part of the conversation with regards to the startup community in Canada. That should be ok, they are a feeder to the community as Brad Feld defines it. I disagree with it being ok. I believe if there is a lack on entrepreneurial activity on campus that campus likely does not feed the community anywhere close to its potential.

Beyond those that would feed the community there are many potential leaders on the campus from faculty (many have founded companies and had exits) to students that are confined by the silos that naturally occur in large institutions. Outsiders might point to MaRS as the main effort related to the university, it’s not, although it certainly has helped. There are a load of new programs that are working on building entrepreneurial culture on campus. The following is a non-comprehensive list:

  • Hatchery – The Entrepreneurship Hatchery is a hothouse for the best ideas of entrepreneurial undergraduate engineers.
  • UofT Hackers – a community of University of Toronto students who build great products.
  • Techno – “the flagship event of the IOS’s entrepreneurship education program, which also includes year-round programming for physical sciences and engineering students, faculty, and alumni at the University of Toronto.” This program has some amazing science focused companies.
  • Techna – “to shorten the time interval from technology discovery and development to application of such technologies for the benefit of patients and the health care system, and to facilitate the convergence of basic investigation, technology development and translational research”
  • UTEST – recently announcing it’s first cohort, UTEST “provides nascent software companies with start-up funding, work space, mentoring and business strategy support.”
  • Creative Destruction Lab at Rotman – Is focused on helping people build massively scalable companies. Folks like Nigel Stokes, Dan Debow, Dan Shimmerman, Tomi Poutanen, Dennis Bennie, Nick Koudas.

All of these programs represent a positive focus on entrepreneurship and commercialization that is gaining momentum. The last one, Creative Destruction Lab, is particularly interesting (disclaimer, I am involved there) because it is located in the Rotman School of Management and is being designed to build a bridge across the silos as well as into the Toronto startup community. It also hosted a DemoCamp event at Rotman for the University community that attracted over 300 people (two thirds engineers) and 44 people applied to present in September. More are being planned and applications to be part of the lab program itself are open to all UofT students and Alumni until October 14th.

As the entrepreneurial momentum builds on the University of Toronto campus I believe it will fill one of the gaps that currently exists in Toronto’s startup community by both educating students that feed the community and attracting faculty (and their spouses) from abroad that could be globally connected leaders in the community.

 

Meaningful metrics for incubators and accelerators

Editor’s Note: This is cross posted from WhoYouCallingAJesse.com by Jesse Rodgers, who is a cofounder of TribeHR. He has been a key member of the Waterloo startup community hosting StartupCampWaterloo and other events to bring together and engage local entrepreneurs. Follow him on Twitter @jrodgers or WhoYouCallingAJesse.com.

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Incubators and accelerators are businesses just like the businesses they intend to help develop as they travel through the startup lifecycle. As with any business, there are indicators that they can measure to give them a better idea of how they are performing besides the big public relations buzz around a company being funded.

You need to measure these numbers so that when a success happens you can hopefully gain some insights on how to help the other companies better. The problem is that even though the model of an incubator or accelerator is generally known, how to take 10 companies and have 10 successful growth companies come out the other side of the program is not.

The issue of what metrics to use is an important but complicated problem to solve.

Set the baseline at the application process (pre-program)

There are far more applicants than slots offered in an incubator or accelerator program. However, it is at this point that a program is gathering it’s best intelligence. You need a baseline measurement at the start of the program that you can measure every team against. What you should be tracking:

  • Who applied to the program that you didn’taccept (this is your control sample)
    • Track their progress on Angellist, Crunchbase, and/or go back to their web site in 3, 6, 12 months.
    • Keep a ratio of who is still in business and what their status is.
  • Maintain, in a CRM system, information on the applicant founders and their team members.

Measure the incubator/accelerator clients (in-program)

At this point there are X number of startups with Y number of founders and maybe Z employees. What you want to measure are things that demonstrate they have improved (or not) and which are things you would expect to see improve as a result of the services provided by any incubator or accelerator:

  • Current customers and revenue per customer (for most that will be 0 at the start) that will work across revenue models: CAC, ARPU, churn rate.
  • Sales funnel – do they have leads? How many? Are they qualified leads? What are they worth?
  • Average user growth in the last month.
  • What mentors or advisors did they meet through the program? What role did they take with the company?

Run these numbers at the start and at the end of the program. If you are a pure research focused incubator, ignore this section. You have a much longer time to see success – but few are truly research focused.

Monitor the graduates: Alumni (post-program)

This is a very important thing an incubator/accelerator can do — build and maintain its alumni connections. These folks not only help at every stage of running future programs but their success lifts the profile of the program, just like how alumni of prestigious business schools make the business schools prestigious.

There should be reporting milestones at a set interval (probably financial quarter based) where you gain the following insights on the company:

  • Customer growth percentage: CAC, ARPU, and churn rate all expressed as percentage growth.
  • Sales funnel growth expressed as a percentage.
  • Average user growth in the last month.
  • What mentors or advisors are currently active with the company?

Ideally you should have a position that is equivalent to a close advisor or board observer with the company once it graduates from the program.

Defining success

If an incubator or accelerator program is successful, the graphs should be heading up and to the right at a much faster pace than they would have been had startups not entered the program.

The only baseline data I know of is from the Startup Genome. In their report they explain the stages and the average length of time it takes a company to go through them. For an incubator or accelerator to demonstrate that they work, I would expect a successful company to move through the stages faster than the average. I would also expect them to fail faster than the average.

Tracking metrics puts a lot more overhead on an accelerator. It is likely more than they budgeted for to start. However, if you want to know if the program is successful it is worth the investment of an admin salary to track and crunch data. This is just a baseline, track more and figure out what the indicators of success are for you.

Waterloo’s Next Five Years

Following on with Jevon’s original post of Canada’s Next Five Years, I want to discuss Waterloo.

Five years ago, I organized the first StartupCampWaterloo. It built on the great community and open space tools from BarCampWaterloo and focused participants around startups. Simon Woodside, Ali Asaria, Mic Berman, and myself felt like we needed to something a little different to get the grass roots high tech startup community moving in Waterloo. It was a year after the Accelerator Centre opened and the community was just finding its feet. Waterloo felt bold and creative with a strong core of startups but it was small.

With the aggressive growth of RIM and Open Text, the Waterloo community has spent the last five years building a strong and diverse tech community. In addition to the homegrown companies, the community was fuelled by a few California based companies making some big purchases in Waterloo Region. These three purchases resulted in the parent companies building a larger presence in the Waterloo Region:

In the last couple of years Communitech grew beyond simply being a promoter and connector for local tech companies. Communitech has established a home base for startups in downtown Kitchener. They took the bold move to put a vibrant space for startups in an old Tannery complex, which has also attracted the likes of Google and Desire2Learn, each with hundreds of employees based in the building. The Communtech Hub is a strong message to entrepreneurs that the community is there to support you.

However, the next five years are where all the attention the Waterloo region has drawn to itself is going to have to transition to results and further momentum growth. This will depend a lot on the companies that have been founded in the last five years and includes some that are now YC-backed.

Looking at what Canada needs to do, what role does Waterloo play in that?

Education

Waterloo is home to arguably the top Engineering School in the country, the University of Waterloo. With programs like REAP, CBET, and living environments like VeloCity it is committed to educating and supporting students with regards to entrepreneurship. It is also focused on having them experience it through the Co-op program that allows students to work anywhere in the world with many choosing to work at Facebook, Google, Twitter, Apple, and a ton of different startups in the valley. This results in students that have a big head start in terms of building a network as well as learning about problems that could turn into great product ideas. That experience and opportunity is a big win for Canada’s startup community. We can see the rise of Waterloo alum lead startups like Vidyard, Kik, Upverter, Well.ca, TribeHR, LearnHub, Thinking Ape, Pair, and others.

And it’s not just UWaterloo, Wilfrid Laurier University and Conestoga college are also doing their part. The MBA program at WLU has a focus on entrepreneurship and they are leveraging the Communitech Hub environment. Conestoga College is educating the work force in the region making it a very important partner in ensuring there is a workforce for growing companies.

Community as the Framework

The Waterloo Region has a ton of tech oriented events. A lot of folks assume the trick is to find time to attend all the events you want to attend. The real trick is figuring out which events you should attend, and how to make the most of your attendance. Are you attending for education? recruiting? to find funding? to be part of the startup scene?  More entrepreneurs need to clearly identify their desired outcomes from each event, and they participate accordingly.

What there needs to be, is a greater focus on founders and information sharing.  Peer mentorship, breakfasts with friends at Angie’s, or just chatting at the end of the day. We should avoid gossip, we don’t want or need a ValleyWag for Waterloo Region. Building a company is difficult enough that we don’t need to be hindering each other. Entrepreneurs need to be able to establish trusting relationships with each other, to build I see it happening more and more but there isn’t enough peer mentorship going on.There are a large number of entrepreneurs that have been through the ups and downs of a startup. It includes fundraising, business development, channel partner discussions, contract gotchas, etc. We need to help entrepreneurs build connections with each other.  There is a huge opportunity for entrepreneurs to build trustworthy relationships and share their experiences.

Tighter connections to elsewhere

Jevon calls for tighter ties to Silicon Valley. But it’s more broad than that. Canadians need to get out of Canada. We need to build stronger connections in New York, Boston, Los Angeles, Buenos Ares, London, Mumbai, Shanghai, Eastern Europe.

We are doing a pretty good job at getting exposure in Silicon Valley. We have companies going to YCombinator (Vidyard, Allerta, Upverter, Pair and others). The C100 has done an amazing job identifying Canadian expatriates and connecting them across the country. The C100 has expanded to NYC and to the UK. Entrepreneurs need to expand to.  We have startups raising money from NYC (Kik raised from USV), Boston (TribeHR raised from Matrix Partners). We need to get out of the local ecosystem and build products for global customers.

I would be remiss to ignore the need for tighter connections to Toronto as well. Whenever anyone says “Toronto is better than Waterloo for…” or “Waterloo is better than Toronto for…” a kitten dies. Stop it. No one really cares and outside of Ontario people think it is just one big region. Lets build stronger ties and use both cities for everything they have to offer.

Policy

Beyond establishing the Hub, Communitech has done a lot of work on building connections with all levels of government. They have a big role to play with influencing policy as does Canada’s Technology Triangle Association.

Grow Like Hell and Don’t Stop

Hootsuite is mentioned but Waterloo is home to tech companies that have taken the long path to growth. RIM, Open Text, and Desire2Learn are examples of rapid growth (over a 10 year period) tech companies. What Waterloo needs is more of that. The challenge is going to be getting the talent that knows how to work sales funnels, marketing, etc to live in the Region in sufficient numbers.

What I would guess is going to happen initially is that US VC-backed companies that started in Waterloo will have to find a way to balance having their product teams in Waterloo and marketing/sales teams in major US startup hub cities. That means an office in Waterloo and one of Palo Alto, Mountain View, San Francisco, New York, or Boston. This allows them to hire developer talent outside of the higher salaries zones that is on par (or better) but feed on the energy in those cities. The US market and understanding it quickly is key to many of the current fast moving startups in Waterloo.

For the Region of Waterloo to live up to the expectations, in the next five years these companies will need to attract that marketing/sales talent to move here for work or be able to use Toronto for that.